EXCHANGES ARE FREE

If you would like to exchange a product for something else, return the unwanted product and replace it by making a new order.

Please notify us by email at customercare@fields-camping.co.uk of your wish to exchange an item giving us the following information:

Name of the product Order No. One of the postage return options shown below: -

OPTION 1 - Royal Mail collection from your home of the unwanted item and with a prepaid return label supplied by the Royal Mail collector. Collection is usually weekdays Monday to Friday and on Saturday. When you have notified us by email (customercare@fields-camping.co.uk) we will advise you of the collection times available so you can choose a suitable time for your parcel to be collected.

OPTION 2 - We will email you a prepaid QR code for you to download and print at home and then take to your local Royal Mail delivery office or your local post office where they will scan your code and then issue a label for your return order.

OPTION 3 - If you don’t have access to a printer we will send a QR Code to your mobile phone and you can have it scanned from your phone at the local post or delivery office for a return label.

We kindly ask that you ensure the item is in a resaleable condition and in it’s original packaging. Items not in their original packaging may incur an increase in charge for the return postage which we may have to deduct from the refund being issued.

Once we have received your unwanted order and assessed the reason for the exchange, we will issue a refund for the unwanted item.

Please note that a replacement item sent to you will be free of postal charges.