RETURNS

Please ensure that return items are in a resaleable condition (unless the item is already damaged) and in it’s original packaging,

We offer up to 30 days to return a product. You have within 15 days to notify us by email (customercare@fields-camping.co.uk) of your intention to return the product and then have a further 15 days from the day you received your order to return the unwanted item to us.  

RETURNS ARE FREE IF THE ITEM RECEIVED IS DAMAGED OR IF YOU HAVE BEEN SENT THE WRONG ITEM

If we’ve sent you an incorrect or damaged item, we will assess the item and if a refund is required, your payment card will be credited a full refund for the item and the return postal charges will be free.

ITEMS ORDERED BY MISTAKE OR SIMPLY CHANGED YOUR MIND

If you want to return an item because it was ordered by mistake or if you have changed your mind, we regret that we are unable to repay the original costs for postage and we ask that you pay the cost of the postage to return the item to us. We strongly recommend using Royal Mail tracked 48 (2nd class) postage and proof of posting for ease and convenience from one of their many post or delivery offices. Once we have received your returned item in it’s original packaging, we will assess the reason for the return and will issue a full refund for the return item only and not for a return postage.

THERE ARE THREE OPTIONS FOR RETURNING AN ORDER FREE

OPTION 1 - Royal Mail collection from your home of the unwanted item and with a prepaid return label supplied by the Royal Mail collector. Collection is usually weekdays Monday to Friday and on Saturday. When you have notified us by email (customercare@fields-camping.co.uk) we will advise you of the collection times available so you can choose a suitable time for your parcel to be collected.

OPTION 2 - We will email you a prepaid QR code for you to download and print at home and then take to your local Royal Mail delivery office or your local post office where they will scan your code and then issue a label for your return order.

OPTION 3 - If you don’t have access to a printer we will send a QR Code to your mobile phone and you can have it scanned from your phone at the local post or delivery office for a return label.

IF YOU DECIDE TO RETURN AN ORDER

Please notify us by email (customercare@fields-camping.co.uk) letting us know the following:

Name of the item Order no. Preferred Return Option.

Please also complete the ‘Reason for Returning’ form which is enclosed with your order and make sure the form is with the item you wish to send back.

Kindly send your return item within 7 days of emailing us, expressing your intention to return your order, and of receiving either a QR code or prepaid label, before the postage expiry date.

Please refer to the FAQs page if you are having trouble with any of the above. If you are still unable to resolve a problem, then please notify us by email and we will do our best to help.

We kindly ask that returning items be placed in its original packaging. Items not in their original package may incur an increase in charge for the return postage which we may have to deduct from the refund being issued.

Please send returns to the following address:-

Fields-Camping C/o The Kirkley Centre 154 London Road South Lowestoft NR33 0AZ

Email: customercare@fields-camping.co.uk